Q & A
Happy to Help
We want to make the experience of shopping with us as easy as possible, which is why we’ve taken the time to put together some of the most common questions our team gets asked. Still have questions? Let us know.
How long does it take for a custom order to finish?
Usually, any resin piece can take me between a few hours or a few days to complete depending on how big or complex your order is. If there is high demand of custom orders, your order will most likely ke a while to finish so please remember to be patient when placing custom orders. It wont take up to a month of course, the waiting time at most would be almost 2-3 weeks, only with high traffic of orders. However there will be cases where it may take a while if there is a problem with the project (failures that tend to happen when making handmade things). Remember if you want a custom order to arrived in time for an occasion, be sure to place your order early
Which payment methods do you accept?
We accept Online Banking / Online transfers for customers located in Malaysia only. For overseas customers, we accept PayPal. Cash is not accepted as we want to practice the cashless experience to minimise less contact and practice good hygiene amongst each other. If you have any problems with online payments and can only do cash, please contact us and we can discuss further.
How do I place an order for custom pieces?
It's super easy! Head to the Custom & Policies page of this website and you can contact us through WhatsApp. We receive many messages everyday, but not to worry we reply you when we can. Reminder to be patient when placing custom orders, they take time to complete as they're made with extra care and love!